🎓 1. Professional Education Services
AGC of Utah provides live in-person classes, live webinar sessions, and pre-recorded (on-demand) continuing education courses. By purchasing a course, you agree to the specific attendance and completion requirements mandated by the relevant state regulatory bodies.
🚫 2. No Refund Policy & Final Sales
Due to the digital nature of our curriculum, the administrative scheduling of live instructors, and the physical logistics of our in-person events, all sales are final.
- Live In-Person Classes: Registrations are completely non-refundable. We do not offer refunds should you choose to complete your education with another provider or find a different price elsewhere.
- Webinars & Pre-recorded Courses: No refunds will be issued once the purchase is completed.
📅 3. Live Webinar & In-Person Rescheduling
We understand that professional schedules can change. If you have a scheduling conflict, we can move your date for attendance under the following conditions:
- Notice Requirement: You must provide at least 24 hours of advanced notice prior to the scheduled start time of your webinar or in-person class.
- Rescheduling Fee: A non-refundable rescheduling fee applies to all transfers. For in-person classes, this fee helps account for costs already incurred, such as pre-ordered lunches and reserved seats that can no longer be resold to another student.
- CE Cycle Limitation: Rescheduling is only permitted for courses held within the current continuing education (CE) two-year renewal cycle. Credits or registrations cannot be rolled over into the following cycle. For example, if a student misses a class in 2027, they will not receive credit or carry-over privileges for 2029.
🔄 4. Utah CE Cycle & Makeup Sessions
In accordance with the Utah CE two-year renewal cycle, and the strict state requirement that at least half of all CE must be completed live (via webinar or in-person), our options for makeup sessions after the deadline or CE season has ended are highly limited.
- Limited Makeup Availability: For students who fall short of their required hours, we can typically arrange up to 3 hours of makeup coursework. However, we do not guarantee the availability of these accommodations.
- Courseware Content: Because makeup options are restricted, students will have no say or control over the specific material or topics covered in any provided makeup courseware.
- Biennial Curriculum Updates: Our course content is updated every two years to align with the Utah CE cycle.
- Expiration of Content: If a student fails to complete a provided makeup session within the current biennial cycle, that content will be retired and no longer available.
⚠️ Important Note on Forfeiture: Failure to complete the makeup session before the curriculum is swapped out results in the forfeiture of the course fee and credit. It is the student’s responsibility to ensure completion before the end of the current cycle.
✅ 5. Certification of Completion & DOPL Reporting
We upload continuing education hours directly to the Utah Division of Professional Licensing (DOPL) within 5-7 business days after the posted class date.
- Attendance-Based Credit: Credits are uploaded based strictly on attendance. If a student only attends half of the day, we will only upload half of the credit hours to DOPL.
- No Partial Compensation: We do not offer refunds, discounts, or compensation for partial credits earned due to incomplete attendance.
- Incomplete Courses & Rescheduling: Students who fail to complete their required hours and wish to attend another session to finish may be charged rescheduling fees. Certificates of completion will only be issued once a course is fully completed.